Customer Support
Thank you for your interest in purchasing books from Cardiotext. We are happy to assist you. If you need to reach out to customer service about your order or report a problem, please email cardiotexthelp@glassboxx.com and someone will be happy to assist you. You may find the answer to your questions below but if you do not, please contact us at cardiotexthelp@glassboxx.com.
Ordering Multiple Formats of a Book
If you wish to purchase multiple formats of the same book (e.g. hardcover, paperback or ebook), you will need to add each format to your shopping cart separately. Click Continue Shopping inside the cart or choose the back button on your browser to return to the book page.
Shipping
Please note that books usually ship within 3 to 5 days.
If you would like to ship your books to a different location, check the ‘Ship to a different address?’ option at the bottom of the cart page and you will be able to enter an alternate address.
Checking the Status of Your Order
A tracking number will be emailed to you along with an order confirmation. If you require additional assistance with your order after it has shipped, please contact the carrier first. If they cannot resolve the issue, contact cardiotexthelp@glassboxx.com.
Customs
If your order becomes held up in customs, please contact the carrier first. If they cannot resolve the issue, contact cardiotexthelp@glassboxx.com. We are not responsible for any late delivery of books shipped from one of our fulfilment centres or for the cost of shipping. Customers are responsible and required to pay for any duties, tariffs, VAT, or taxes on any goods ordered from our website and received from our warehouse.
Merchant of Record on Your Bank Statement
Glassboxx will be listed on your bank statement. Glassboxx represents our ecommerce merchant of record. If the bank allows, Cardiotext may also be included.
ebooks & Audiobooks
In partnership with Glassboxx, Cardiotext is a part of Academic Reader for reading ebooks and listening to audiobooks purchased on this website. Visit our ebook & Audiobook FAQ page to find answers to commonly asked questions about accessing ebook and audiobook content.
Returns & Refunds
Claims for returns on print books must be sent to us within 30 days or less from the delivery date of your purchase. Email your request for a return to cardiotexthelp@glassboxx.com. Include the order number and a reason for return.
We are not responsible for any late delivery of books shipped from one of our fulfillment centers or for the cost of shipping. Customers are responsible and required to pay for any duties, tariffs, VAT, or taxes on any goods ordered from our website and received from our warehouse.
Once we have reviewed your request and determined that a refund is in order, we will email you confirmation and instructions for returning the book(s).
If your request is approved, the refunded amount will be credited to the card number used for the original purchase. Allow time for the credit to appear on your credit card account.
We do not offer returns or refunds on ebook or audiobook sales.