FAQ
What if I'm having troubles using your site?
Call or email us if you're having problems using our site. We are happy to take your order over the phone or by email! Contact us by emailing info@cardiotext.com, or by phone +1 (612) 925-2053, (888) 999-9174. Our office hours are Monday - Thursday, 9:00AM - 4:00PM CT. This site works best with the latest versions of Mozilla Firefox, Safari, and Chrome.
What if I need help finding a title?
We are happy to assist you in finding a title. Please contact us with any questions at info@cardiotext.com, or by phone +1 (612) 925-2053, (888) 999-9174.
What if I have a question on my order?
Please contact customer service. We take calls +1 (612) 925-2053, (888) 999-9174, fax +1 (612) 922-7556, and e-mail info@cardiotext.com. Our office is open 9:00am - 4:00pm CT. Customer service is our specialty: if you have questions, need clarifications, want to change an order, or just need to hear a friendly voice, get in touch!
Where to buy
Print books:
Cardiotext Publishing - Click here to shop our on our website
U.S. Distributors and Retailers - A list of U.S. vendors who sell our print books
International Distributors - A list of International vendors who sell our print books
eBooks:
Most Cardiotext eBooks are also available from the following distributors, aggregators, and resellers. This list can change frequently, so please check back or drop us a line.
Please note that while the individual titles within a collection are available through third parties, the eBook collections are available only directly from Cardiotext Publishing. If you are a library, institution, or other multi-user environment, please write to us for more information regarding collections.
Library and education digital distributors and aggregators:
More information regarding format availability can be found on each individual product page on this website.
How to order books and eBooks
1) Orders for print books may be placed at cardiotextpublishing.com. All Cardiotext Publishing print books are available and generally ship the same business day if the order is received before 12:00 CT. An order received after that time is shipped the next business day. Books from non-Cardiotext publishers (listed under "Books from Other Publishers") ship at least within 5-10 business days, often much sooner. Delivery date is dependent on stock levels.
Your credit card will be charged during checkout.
A credit card must be used to place an order at cardiotextpublishing.com. If you would like to pay using a purchase order, check, or wire transfer, please call +1 (612) 925-2053 or (888) 999-9174.
Payments are processed through Stripe. All transactions are secure and encrypted, and Stripe never stores your credit card information. Therefore, you will need to enter your billing and credit card information for each transaction.
2) Orders for eBooks may be placed by one of three methods.
See “About our eBooks” below for detailed information
If your purchase is for an eBook only at cardiotextpublishing.com, you will receive a code and instructions on how access your eBook(s) within 1 business day. You will not receive a physical package. Any shipping charges for an eBook only order will be credited to your account.
If you are purchasing a print book that includes an eBook, the eBook code will be sent with the print book and not sent separately.
3) Many of Cardiotext Publishing's eBooks may also be purchased directly from Google Play and Apple iTunes. For more information see eBooks from Google Play and Apple iBooks.
4) Resellers and distributors are not eligible for discounts calculated based on special bundle pricing. Reseller discounts are based on individual book prices.
About our eBooks
An eBook is a digital version of a printed book and can be read through your browser, or on a mobile device using the iPublish Central or Glassboxx app.
Most Cardiotext titles are available in eBook format. We offer four options depending on your needs and requirements. eBooks are non-returnable.
1) From Cardiotext Publishing (www.cardiotextpublishing.com)
You may place orders for print and eBooks on the same transaction.
An access code is sent to the customer usually within one business day.
The iPublish Central reader is required.
eBooks can be licensed for institutional or multi-user settings. Please contact us at info@cardiotextpublishing.com with your requirements and interests such as title(s), number of users, and length of access time e.g, 3 months, 12 months, etc. We’ll get back to you with a proposal.
2) From Glassboxx (eBooks only)
Cardiotext has an alternative immediate delivery method for select eBooks* from Glassboxx. This process is open to all customers but will be an attractive option for customers outside the U.S. You may select U.S. dollar, Canadian dollar, British pound sterling, Australian dollar, or euro for your choice of currency.
On select titles*, follow the link on the product page. Click here for immediate eBook access from Glassboxx.
Please note that this transaction is from glassboxx.com and requires the free Glassboxx reader. The transaction on your credit card/banking statement will be from Glassboxx Limited.
eBooks purchased from Cardiotext Publishing or Cardiotext eBooks will not appear on the Glassboxx bookshelf.
*Please note that not all eBooks are available from glassboxx.com.
3) From Cardiotext eBooks (www.eBooks.cardiotextpublishing.com)
Please note that this is a separate website from cardiotextpublishing.com and requires a different account from cardiotexpublishing.com.
The iPublishCentral reader is required.
Only eBooks may be purchased from Cardiotext eBooks.
eBooks purchased from Cardiotext Publishing or Cardiotext eBooks will appear on the same bookshelf.
If you are purchasing a print book that includes an eBook, the eBook code will be sent with the print book and not sent separately.
Print books cannot be returned if digital access has been activated.
4) From third party retailers and aggregators.
Access to digital content and eBooks
Some of our newer print books now come with free access to a digital version of the book – viewable on iOS, Android, or by using an online/offline reader. Instructions/codes to access digital content are provided on the inside front of the book when a new shrink-wrapped version of the book is purchased. Sorry, complimentary digital access is available only with editions of titles that contain instructions/codes on the book's inside front cover. If you have purchased an earlier edition that did not contain a code/instructions, please contact customer service for details at info@cardiotext.com.
For books with a complimentary eBook, the free eBook is available only to first-time buyers who have purchased a new shrink-wrapped book. Used or second-hand print books are not eligible to receive a free eBook.
Cardiotext Publishing may revoke or discontinue the distribution of any free access to digital projects at any time.
eBooks are non-returnable.
Payment Options
Cardiotext accepts Visa, MasterCard, Discover, and American Express. Institutional purchase orders are also accepted. Your credit card will be charged during checkout.
Credit Card Security Code
For your protection, we require that you enter the CVC code when making a credit card purchase with us. Your CVC code is found on the front of your American Express (4 digits) and on the signature panel of your Visa, Discover and MasterCard (3 digits on back of card). When Cardiotext validates CVC codes, it helps to protect you against Internet fraud.
Purchase Orders
If you are a corporate or institutional customer, and would like to use a purchase order, please email your organization's purchase order to: info@cardiotext.com or fax to +1 (612) 922-7556. After your order has been approved, you may continue to fax, email, and call in future orders.
Wire Transfers
Cardiotext accepts wire transfers only from customers outside of the United States. We will add a $35.00 USD surcharge on orders paid by wire transfer. We do not begin to process your order until we receive your wire transfer. It typically takes 3 business days for the funds to show up in our account after you have completed your wire transfer. Contact Customer Service to arrange a wire transfer payment at info@cardiotext.com or call +1 (612) 925-2053.
Pro-forma Invoices
The easiest way to quickly obtain a pro-forma invoice is to use our online shopping cart. Simply select the items of interest by clicking on the “add to cart button.” Book prices and any shipping charges will then be available to you once books are in the shopping cart. (There is no obligation to you when books are put into the shopping cart.) The shopping cart can be printed and be used as a pro-forma invoice. More detailed pro-forma invoices are available by contacting Customer Service at info@cardiotext.com or calling (888) 999-9174 or +1 (612) 925-2053.
Personal and Business Checks
We accept personal and business checks for prepayment. Please note that we will not ship your order until your check has cleared. To determine total charges, including shipping and any taxes, please put your requested titles in the shopping cart, enter your country or zip code and select the method of shipping. You may then print out, enclose it with your check, and mail to:
Cardiotext Publishing
750 2nd St NE, Suite 102
Hopkins, MN 55343
USA
Your order will be shipped complete.
For international orders, we accept checks or drafts paid on a U.S. bank, in U.S. dollars.
For questions regarding payment, please e-mail us at info@cardiotext.com or call 888-999-9174, +1 (612) 925-2053
HOW DO I RETURN MY ORDER?
FOR RETURNS ON ORDERS PLACED WITH CARDIOTEXTPUBLISHING.COM:
We ordinarily accept returns on items that are in brand-new condition. For most products, the purchase must have been made within the last 60 days.
For a return other than that for a defective product, any shipping charges or duties paid by the customer are not refundable.
Returns will be refunded in the form of the original payment method.
Please fill out our Return Authorization form. We will send you a return authorization number response within one business day. This authorization is valid for sixty (60) days from the date of your invoice. Returns made after that date will not be accepted. Returns made without prior authorization will be refused and not credited.
FOR RETURNS OR ORDERS PLACED WITH AMAZON, A DISTRIBUTOR, OR ANOTHER BOOKSTORE:
Please contact the company you originally placed your order with, regarding their return policy.
PLEASE NOTE: EBOOKS ARE NON-RETURNABLE
Shipping and Special Handling
Special Handling
Sometimes you’ll need a book immediately, or in your hands by a certain date. When ordering from Cardiotext use the "Note/Special Instructions" in the billing portion of the checkout to tell us the exact date or special circumstances of your order and we will do what it takes to get the order to you by the requested date. You may also contact us at +1 (612) 925-2053, (888) 999-9174, or info@cardiotext.com with any special instructions or requests.
International Shipping Terms and Conditions
Our book prices and shipping charges do not include any possible duties, taxes, and/or administrative fees for customs clearance that may be charged by your home country. We have no way of controlling or predicting these charges as they vary by country. Therefore, it is your responsibility to pay any duties, taxes and/or fees charged by your home country upon delivery of your order. If you refuse to pay any of these local charges on your shipment, thereby refusing the shipment, you will be charged by Cardiotext for the UPS or applicable carrier’s freight costs that Cardiotext incurs for 1) the original shipment to your country 2) the return trip back to the United States and 3) and any local customs fees that may be incurred.
You hereby acknowledge responsibility for paying any additional charges that may be assessed upon delivery.
Cardiotext ships worldwide
For special handling instructions or a quote, please call +1 (612) 925-2053 or email customer service at info@cardiotext.com.
Shipping charges are determined at time of checkout.
Any duties or taxes applicable are not included.
Shipping Methods
Domestic:
International:
Our shipping methods are listed above. There are no Saturday or Sunday deliveries unless specially arranged for with customer service +1 (612) 925-2053 or email customer service at info@cardiotext.com.
Books from publishers other than Cardiotext Publishing (listed under "Books from Other Publishers") do not qualify for the same shipping guarantees as Cardiotext Publishing titles. These books ship in 5-10 business days, often much sooner, and their delivery date is dependent on stock levels.
Add desired items to your shopping cart via the blue add to cart button and use the shopping cart's shipping calculator to find out shipping costs. You can always remove these items from your cart, and there is no commitment to make a purchase.
Website shipping promotions apply to contiguous United States ground shipping when order is placed at Cardiotext.com.
Delivery time does not include the day of order. The day of order is considered to be any order placed between 12:00 noon to 12:00 midnight PM CT. We begin processing your order on the next business day.
Delivery time varies on international shipments.
If there is a stock problem (publisher out-of-stock, out-of-print title, not yet released title, etc.) we will notify you within 1 business day by e-mail.
If multiple titles are ordered, your order will be shipped complete. For international and expedited orders, we recommend that you have everything shipped together. You will incur a shipping charge for each additional shipment if you choose to have items shipped as they become available. We will notify you of any problems.
We ship only to street addresses. No P.O. Boxes, please.
Saturday and Sunday deliveries are NOT an option via the cardiotextpublishing.com online shopping cart. However, we may be able to arrange for such deliveries, depending upon your location. Please call us at +1 (612) 925-2053 for further information.
Shipments to Minnesota are subject to Minnesota sales tax.
Changing the delivery address after I have placed my order
In many cases, Cardiotext can have your package re-routed to a different shipping address even after we have sent out the package. There is a $15.00 charge for this service. This service is available only by contacting Cardiotext at +1 (612) 925-2053 or info@cardiotext.com.
Promotions - the fine print
A coupon code cannot be used in conjunction with any promotion, discount, or other coupon. Promotions or codes may be stopped or modified by Cardiotext at any time. Coupon use is allowed on a per order basis, but cannot be applied to the same title over multiple orders by the same customer. Any offers of free eBooks, in conjunction with print books, are available only from Cardiotext Publishing.
Current promotional codes and promotions:
Free ground shipping on orders $125+ in contiguous US.